Why can custom AI-driven assistants and chatbots be helpful?

Website assistants and chatbots have become increasingly popular in recent years as a way to improve customer service and automate repetitive tasks. However, many assistants and chatbots on the market are generic and not tailored to the specific needs of a business.

What has changed?

Thanks to Large Language Models (LLM) like OpenAI’s GPT-3 and others, custom AI-driven assistants and chatbots can do a brilliant job now.
Once it gets individually trained and fine-tuned to your business, it can provide accurate and relevant responses to customer inquiries.

What can a custom AI-driven assistant or chatbot do for you and your customers?

• it can communicate in your brand’s specific language, tone and voice.
• it can understand technical terms and jargon related to your business.
• it can explain business operations through intelligent conversations.
• It can lead your customers to specific service and product pages.
• it can convert visitors to customers.
• it can provide information about everything related to your business.
• it can interact with content of your website.
• it can constantly improve and becoming more smart and efficient.
• it can do everything it was trained to do.

With a custom trained AI-driven assistant or chatbot, your customers will be able to get quick answers to their questions without having to wait for a human representative. It can handle a wide range of tasks, from answering FAQ to providing product recommendations or comprehensive service descriptions.
But that’s not all. The Chatbot can be trained on your company’s specific language, tone, and branding. This makes it feel like a natural extension of your company’s customer service team.

As the assistant or chatbot is AI-based, it will continue to learn and improve over time, becoming more efficient and accurate with each interaction.

Who can profit from customized AI-driven assistants and chatbots?

Trained models can be a valuable solution for companies providing comprehensive Knowledge Base, FAQ, T&C, and rich content like blog posts and pages in general.
AI-driven asstistants and chatbots can now assist customers in finding the information they need quickly and efficiently. In the life science industry, for example, such an assistant or chatbot could be trained to understand technical terms and jargon related to the company’s products and services, as well as provide detailed information about the company’s research and development efforts.

What are the current challenges?

• Collating large amounts of data to create large data sets
• Avoidance of hallucinations
• Constant training and review
• Clarification of DSGVO compliance

What are the requirements for a custom AI-driven assistant or chatbot for your business?

• your OpenAI company account
• your own API key
• well prepared extensive content you can provide

Our services to provide you with a custom AI-driven assistant or chatbot

A brief overview of the services we offer:

Consultation

We give you our assessment of whether an AI-driven assistant or chatbot makes sense for you and what LLM and technology fits best for your use case. Whether it is necessary to train your own model or whether there are alternatives to avoid this effort.

Implementation and design adjustments of the tools and technology used

We customize existing tools in your company’s style and implement them on your website.

Creating content and converting that content into large, usable data sets.

Perhaps the most challenging task. We create, based on the information you provide, even more data and create data sets and prepare them for upload to the appropriate LLM.

Prompt Engineering

Prompt engineering is the process of designing and creating input prompts and setting context parameters for a custom trained LLM. These prompts are used to train the model and help it understand the context and specific language used in a particular domain or industry.

In the case of a corporate website, this could involve creating prompts and context parameters related to products and services offered by the company, as well as common customer questions and inquiries.